I have more than 600 five-star reviews and the vast majority of them mention that I respect the client’s time and arrive on time. Being cocky and arrogant will drive your reputation into the ground. Your job as an installer is to be friendly, clean, smile, act professional, and be polite and respectful with the client and colleagues. On the other hand, our clients are in a position to select the professionals that they are going to work with. You don’t have a choice but to accept the first mechanic or towing truck available. To illustrate what I mean, imagine finding yourself in the middle of a deserted road with your car broken down. For the most part, the installer is dealing with a client that is spending money on products they want and don’t necessarily need. This ties into being a team player but also has an extra element. Your job as an installer is to walk a very fine line between the dealer and the client and keep both of them happy. I have seen this many, many times and nobody wins in those situations.
Regardless of whether you are an employee or an independent installer, you should never throw colleagues under the bus. The installer is always the link or the bridge between the seller (dealer, designer, workroom) and the end consumer. This month, I have four more tips for how you can go from being someone who can screw in a window bracket to a person likely to get repeat business and top reviews from clients.
Last month, we started a discussion about what it takes to be an outstanding professional window treatment installer.